Agent himself was very courteous and as helpful as he could have been within the constraints of the agency which is why I give him personally a 5 star. On one occasion having travelled 160 miles to get measurements and a better 'feel' of the property I was only allowed half an hour by his agency and felt under pressure. As a result I did not discover issues with the property which have arisen since the purchase such as leaking non functioning appliances. I would not use this agency myself although the individual agent was very obliging. I emphasis this is a personal 5*