Isn't it a shame with all the competition of North London letting agents, Ellis & Co are the most rude and unhelpful out there. Luckily, I'm only trying to rent a property and not using them as an agent for my own house. I can't imagine how bad their service is for that and I'd be horrified as a landlord about how they speak to potential clients. The staff are generally unhelpful, curt and short on the phone and are useless at getting in touch with you. This is enough to put me off renting through them, I can only imagine how long they'd keep you waiting to return your call if you had a real emergency as a tenant!