As the landlord who selected the prospective disappointed 1 star renters, on the recommendation of a neighbour, I have to speak up for the work that Sebastian and his team did to progress their application and to give them the best chance of getting the tenancy. After discussion with the Frost team, the prospective tenants signed their agreement to forfeiting their deposit if they did not pass the financial checks. As is standard for new tenancies, their details were passed to an independent financial checking company. Sebastian rang me frequently through this process, concerned that everything was taking too long as he did not want to let the prospective tenants down. The financial checking company reported to him that they were not getting the information they required from the prospective tenants. When they failed the financial checking process, I had to turn down their application and start to look for alternative tenants, because it would affect my ability to insure the tenancy. I went back both to the Frost team and the financial checking service to question where things had gone wrong and was satisfied that the financial checking system was wholly independent of the estate agency and it was their assessment of the information given to them by the clients that resulted in the fail. It seems unfair to me that the work of Sebastian and his team, most of which would not have been seen by the prospective tenants, should get such a poor review.