L&K was really great and helpful with the letting process and throughout the tenancy duration but I was really disappointed from the check-out process and the process of getting the deposit back. They were acting on behalf of the landlord and they were asking for over £700 in damages which was totally unreasonable. I refused to engage with this unreasonable figure and went to the deposit scheme adjudicator, who brought down this figure to slightly over £200. ADVISE to tenants - 1. Please be very careful with your check-in report and make sure you log in everything no matter how small and stay with guy who is doing the check-out if possible. 2. Don't be scared to go through the deposit scheme adjudication services.