Great Personal Service

I first came into contact with Charters last year as part of a broad search through Hampshire and Surrey during the course of which I dealt with Charters in Alton and then in Farnham. Every contact with this company has been a delight with the staff helpful, professional and personable, even when it appeared my search would move away from their area, they continued to provide guidance. Carrie in Farnham, Sue and Mike in Alton all deserve five stars. Thank you very much

Refreshingly honest, supportive and a touch of good humour too

I warmed to Hayley instantly - she was friendly, open and honest from the start - characteristics that I would expect from any work colleague. We had to wait quite a while to get our offer accepted and Hayley went beyond the call of duty to keep us informed and updated along the way. Trying to buy a house can be emotionally stressful, and it was nice to have someone like Hayley at hand to support us during the process and add a bit of humour to it all too. We also sold our house through the same agents - and we were thrilled with the level of service from Hayley and the team. As a vendor, we need to hear the truth, even if sometimes that is not always what we want to hear. Hayley had a nice way of breaking news to us, in a constructive and positive manner. She also secured us a fabulous buyer, and kept our buyer fully infomed when our own house offer was taking a long time to be accepted. I would thoroughly recommend Hayley to any potential buyer or vendor.

Carrie delivers an excellent service

A true professional who understands your needs as a buyer. Carrie ensues you are kept informed and updated to maximise your opportunities as a buyer.

Help with Property Searches

Jonny is an extremely helpful individual who listens to his customers requirements. He was pleasant on the phone and always got in touch when he said he would.

Positive, cheerful, helpful.

Peter led the sale of my mother's bungalow. He was positive, cheerful and helpful from our very first meeting onwards. He made sure we were kept fully and regularly up to date with the selling process and was always there to offer his thoughts on the state of the marketplace and discuss the sale of the bungalow. He and his team were always prompt to return calls or emails. Best agent I've met and I've met many over the years!

Personal, friendly, great communicator

Carrie was a great support during our house search. She kept in regular touch, gave me hope that we would eventually find somewhere and was always friendly and approachable.

Thank you so much to Samantha for being very professional and approachable. As a first time buyer the world of mortgages and applications is a little daunting. Samantha made the process simple, easy and efficient. When we come to move again, Samantha will be on my speed dial.

Very professional and always helpful

We had numerous dealings with Johnny and he was always patient, professional and unfailingly helpful. You could not meet a nicer agent.

Tim has assisted with the sale of my house and it has not been a smooth journey, but we have finally made it to exchange. Tim has kept me fully informed all the way through my sale, engaged with Agents/developers regarding my purchase, put in huge effort to find new buyers when my chain collapsed 3 times and guided me through the process. Thank you, would definitely recommend Charters and Tim.

Excellent, professional and caring

Samantha has come through for me again! I know that I can call Samantha for advice and be given a range of choices covering all sorts of possibilities that I had not even heard of but she will make it clear and easy to choose. I would recommend her to anyone looking for the best deal for any mortgage from Repayment through to Buy to Let.