Good afternoon, Thank you for posting your review, which we were deeply saddened to read, stating that your experience of Hilton King & Locke has not been a good one. I have investigated the details of your review and can see email communication advising you of the outcome of your offer on the same morning that you made the offer. I therefore fear that this email may have fallen into your junk folder, hence I can understand why you will have thought that you did not hear from us. We pride ourselves on, and our reputation is built upon, offering a first class level of service, therefore I would welcome the opportunity to discuss your experience with Hilton King & Locke in more detail. Please call me at your convenience. Mark Prieg (Director) - 01753 643555. Many thanks.