I recently experienced significant delays during a property viewing arranged with your agency, which extended over an hour beyond the scheduled time. While I recognize that such delays can occur, especially during the busy Christmas season, my concern lies in the follow-up process. After expressing interest in the house and submitting an offer, I have consistently followed up for a response. Despite assurances of a callback, I have yet to receive any communication from your team. This lack of follow-through has rendered my initial viewing experience, which I had invested considerable time in, rather futile. Timely and effective communication is crucial in such transactions, and I hope this feedback helps improve your service for future clients.