My letting arrangements was taken over by Richard James half way through my tenancy. I found that overall the experience was positive but unfortunately my landlord was very slow in responding, however this is not a reflection of the team. The maintenance team were sympathetic with my situation regarding the heating situation in the property and they did continue to do their upmost to resolve the situation. On leaving the property/ end of inspection, I found that the inspection was honest, fair and reflected how long I had lived in the property. Gee Mossom managed my end of inspection and she has been responsive and efficient in finalising everything for my deposit refund, which i am grateful for.