I’ve recently completed a sale using Richard James having had a valuation done with two other estate agents as well. Communication was very good at the beginning from Josh and I decided to go with them to market my property. The showing agents we dealt with were all helpful and friendly so no issues there. Upon going live, it was fairly slow going which I understand with covid 19 around, was to be expected. A couple of viewings were booked with a couple not showing up however I wasn’t made aware of this until the following day which is policy I’m told but would have been appreciated having been ready around the corner to return home. Two sets of keys were lost throughout the process which frustrated me as these were not labelled up properly, this resulted in my buyer turning up for her first viewing and not being able to get in as they had the wrong keys with them and chose not to ring me to come around and let them in. Fortunately she did return the next day and since bought the property so in the end, no harm done. During the after sale process, I dealt with Jo. She proved to be very helpful indeed with progressing the conveyancing process and sluggishly slow solicitors from the buyers side so I thank her for that. I doubt exchange of contracts would have been achieved at the point it did without Jo’s chasing up and persistence. Overall, I’d certainly recommend Richard James to anyone but they do need to iron out the key situation to make things more stress free for me as a customer.