When I first moved in 6 years ago Belvoir were fantastic. The last 2 years living in the flat were horrendous. Angie O'Rourke was dreadful to deal with - I can't tell if she's malicious or incompetent. She forgot how to use a key, lied in emails then completely ignored her own words being screenshotted and sent back to her, and tried to increase rent beyond the legal cap in place at the time. Quite embarrassing for the branch that she's the manager now, especially knowing from former colleagues of hers that she was known for being the "ditzy" one in the office.