Hi Peter, I am sorry you have felt the need to leave us this review, unfortunately whilst we can't comment on individual cases publicy, we obviously don't agree on the basis of your review. Any sums held or recovered from tenants do not go to us as a company but is done on request of the property owner and at their direction. We make every attempt to avoid deductions from deposits. We hope you have found a new home and wish you the best for the future, Best regards Rob Belvoir Falkirk