Very poor experience with Belvoir. Office staff friendly but other staff made me feel like I was a squatter in my home for over 5 years with 3 monthly inspections, condescending remarks, tradesmen entering my property and grounds without my permission and damaging my property. Property in garage ruined with leaking roof that owner refused to repair. House was initially left in an unclean state. When I complained I was told that it had been deep cleaned even though I found underwear behind the heaters. I sent them 3 pages of an excel spreadsheet of snagging but it wasn't even looked at. I spent weeks ensuring the house and garden were in a clean and tidy state, much cleaner than I got it but still got 400 pound deducted from my deposit. When I had emergencies like suspected gas leaks and locked myself out due to faulty locks I was asked why I had phoned Belvoir, they were shut and told to contact a tradesperson. After living in a property that was my home for over 5 years the least I would have expected from belvoir from a tenant who had always maintained payments and property was to thank me for my custom and wish me well in my new home.