"AWFUL! STOLEN OUR MONEY..."

NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one. The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house. We asked northwood to take the sofa away because we had bought our own. they refused to do so and * who was very rude and abrupt and told us it was ' part furnished' despite being 'unfurnished' on the listing! We then lost 10% of the cost of our furniture as it had been made to order. We then spent 2 weeks trying to work out who our gas was with... we called northwood and were told "We think it's british gas" and it was on DD. after much confusion we discovered northwood were wrong and it was with E-on... not only that but it was also a pay meter which they didn't leave us a card for! Shortly after getting that sorted our boiler then broke... Northwood left us waiting nearly 2 weeks without central heating whilst we had a new born baby in the house... disgusting! Luckily we had family who came to our aid and supplied us with electric heaters. When we moved in there was also a leak under the sink each time the washing machine was used, we contacted northwood about this a few times and they never returned our calls, eventually after 4 attempts they said someone was coming out to the property to look at it.... but when the maintenance man arrived he said "Hi, * has sent me here to fit a shelf"... where that come from I'll never know... surprise surprise we never got this fixed and it remained even a year later! We also had problems with damp in this property that we reported to northwood... bare in mind we had a new born in our house *they said the damp was caused by us and we should keep the windows open 24/7.****Although i wasn't expecting much from a person then sends a maintenance man to fit a shelf when you have a water leak **. When we were served notice due to the owner wanting the property back me and my partner decided to leave early after all the trouble northwood caused us. We contacted the office to serve counter notice and the woman we spoke with agreed our check out date was 10/08/19. On the date we were due to leave northwood started acting dumb and pretended we never served counter notice.... they are now trying to steal our deposit and charge us a month rent for a month we've not even been in the property! We complained to *** the director but she was just as unhelpful... she denied that any of her staff accepted our counter notice and was uninterested in looking into our complaint properly. ****when speaking with her on the phone she has been rude, abrupt and defensive. We now have to take legal action to get our money back. DON'T USE THIS COMPANY!