I have also had a very disappointing experience with this agent. In 25 years I have experienced nothing like this company in the world of letting. Unhelpful, unresponsive and unlawful, and the branch manager Jordan should not be working there. Very unprofessional. As someone else has also reported, after a minor issue was discovered in referencing which I corrected, the situation felt really planned and underhand. They appeared to already have had another tenant lined up and are currently refusing to return a holding deposit they are legally required to return. I will be taking legal action against this company now and consulting Jordan’s manager regarding his behaviour. Do not use this letting agent. Stay away!!