Amazingly never call you back for days when you make serious offers on property, to be told when chasing them up that they were "too busy "to call me. Sorry but what nonsense. .If contacting a prospective purchaser who has offered 5k less than the asking price with a mortgage offer in place is not your priority then what is. I found this very odd and the excuse of not wanting to pressure the seller into providing a yes or no to your offers very odd. AVOID THEM

Very disappointing that we had to write to them about being racially discriminating in relation to showing of properties for sale.

Viewed a flat to rent in Hertford,had the forms sent over,I called at the beginning of the week to say I was happy to pay the holding fee straight away as we didn't want the flat to go,was told we couldn't until the forms were sent in,had some trouble getting everything together immediately and finally got them in by Friday,to be told another couple had viewed the property and sent in their applications and now it was up to the landlord to decide,to which he chose the other couple,absolutely furious that we weren't informed there had been more interest in the meantime after specifically telling them we wanted to take the flat (which was £200 cheaper than the property we currently rent,and have great references so knew we wouldn't have a problem). Obviously won't be using them now for future properties.

1 star