Hello We are very sorry that you are unsatisfied with the service received by our office. We were instructed to rent the property and draw paperwork for you moving into the property which we did. Unfortunately the landlord pulled out last minute due to a family matter and resulted in her being unable to let the property. This was out of our control and in no way a reflection on anything we had done wrong. As soon as we were made aware, we advised yourselves, tried to find you another suitable property, and after you decided the alternative house was not for you we refunded all monies you had paid instantly. We have acted in a respectful and timely manner, and we are very sorry this has happened, but need to stress that this has not been caused by us in any way. We wish you all the best for your future property search. Thank you

Hello Chris We are sorry to hear about your recent experience. We have been in undated with applicants recently and can only apologise if your call was missed. We are still keen to help if we can in the future. Kind Regards Kelly

Thank you for your comments, we have looked into all emails exchanged and can see our staff member was in contact at all times, notifying you of standard procedure when it comes to renting. We have to ensure before we take clients out they have relevant paperwork including right to rent, this is to avoid disappointment later on down the line in the event we cannot continue. We are sorry you didn’t agree with our process, but we cannot change this. We wish you well with your property search Thank you

Hello Lukrecia Your review is the same matter and property as raised by Marian Golec, we have responded direct to Marians original review , please see reply posted. Kind Regards Kings Group

Hello Lukrecia Your review is the same matter and property as raised by Marian Golec, we have responded direct to Marians original review , please see reply posted. Kind Regards Kings Group