Dear Senior Manager, Concerning Purchase of Flat 18, Holmleigh Court, Glyn Road, Enfield, EN3 4JU This is to show my gratitude for the help, kindness and good humour shown by Suwit (aka Stuart) Rungruang in his handling of my purchase of the above property as a leasehold flat. He has been efficient, kindly and friendly and extremely helpful over my rent purchase . I also want to say that whenever I have contacted the branch by phone I have always been treated by warmth, civility and kindness in my enquiries. How I wish more businesses showed the same concern and encouragement to their clients. With all good wishes and grateful thanks. William Beer PS: The kindness was equally forthcoming when I visited the Branch to pick up the keys on Saturday last (11th Jan) and it was nice to put faces to the names I had hear on the phone!