Hi Kornelia. Thank you for leaving a review. I would like to contact you to see how we could have improved our service to you however we have no record of you on our systems. I can see from your profile that you have left a number of reviews in the past 14 hours for businesses across the UK and Europe and so I'm wondering whether your review was meant for a different Belvoir office (or a different estate agent)? If you can contact me on 020 8364 5418 that would be great as I'd really like to discuss this with you. Thanks, Rachel