I would not recommend sell well at all and had a traumatic and stressful 9-month experience with them which resulted in us taking our house off the market with them and going with a different estate agent. I found their customer service to be extremely poor along with their honesty and transparency. At the start, I expressed my anxieties about not finding a property and putting ours on for sale and being in a tricky situation. Karen reassured that they would help “move mountains” but then they never once emailed us or rang us with potential properties they were listing. We agreed to support occasional viewings on evenings or weekends, which actually led to us doing the majority of our own viewings. When we found a property we liked with them, we were then told viewings were full or that there was a 4 week wait for a Saturday appt, no loyalty to us being a client and certainly no ‘mountains being moved’. Poor communication and miscommunication issues. When you speak to anyone who isn’t the director, no one seems to know anything and can’t give an update, instead they always put you on hold and say they need to speak to Mel. Staff even made comments about the notes being unclear on system (probably why mistakes are made). We experienced an incident whereby a male worker told us the bottom of the chain buyer was a cash buyer however there was no accountability or compassion when we expressed our frustration that this was miscommunication they only denied that this happened and even tried to play me and my partner of each other, calling us individually when we requested we wanted to be rang in the evening when we were together to ensure transparency! When the chain collapsed for a second time there again was no compassion for our position. Instead Sell Well priortised the other vendor who hadn't Initially listed with them (unlike us). Also experienced a data protection leak, when we received details of someone elses house sale including full names and addresses by email. Countless lies and excuses that we caught out. Even taking our house of the market was made difficult. However it was the best decision we made. They report that they pride themselves on customer service but all of the above is why we are dissatisfied with the service and why we would avoid any further contact with them in the future and certainly would not recommend! Avoid at all costs!!