Nikole at Umega provided an excellent level of service throughout the sale of our flat. She was professional, approachable, and kept us consistently informed at every stage, responding to queries promptly and clearly. She also went above and beyond by taking delivery of a housewarming gift on our behalf and ensuring it was passed to the new purchasers, which was a thoughtful and much appreciated gesture. Overall, Nikole made the process smooth and significantly less stressful. We would highly recommend her services.