As far as letting agencies go, we cannot fault Umega. They have been very reasonable with any requests that we have made, including allowing us to install a cat flap and a dishwasher. They have kept all safety standards, including PAT testing, carbon monoxide alarm, smoke alarms and Gas safety certificate. They even replaced a broken window for us during our tenancy. We were very happy when Libby told us that we would be getting our full deposit back, despite some wear and tear to the property. We would definitely rent with Umega again in the future.