TAKE PHOTOS WHEN YOU MOVE IN. EVERY SINGLE CORNER, EVERY APPLIANCE, EVERY MARK. Umega will find a way to take money off your deposit. We left the flat clean, but they still tried to charge us £245 for “cleaning”. At move-out they took 1,671 flash-lit close-ups of dust and smears, compared to just 284 general shots when we moved in. How is that a fair comparison? It’s not. They told us an “independent” company judged cleanliness, but that company only saw the photos Umega sent them. If you give them 8x more photos with way more detail at move-out, of course it’s going to look worse. That’s still completely biased and completely stacked against the tenant. They tried to charge for a “sparkle clean” (which they couldn’t even explain), a smear in the fridge, a drip mark on the oven, a ring in the toilet - all totally minor things. Rust on radiators, warped counters, old sealant (all stuff that was already there when we moved in) but we were told it didn’t matter because we signed “clean” on the inventory. They even told us we’d left items behind that were clearly in their own move-in photos lol?? Later they threw in that they’d “forgotten” to charge us £246 for a mattress that was broken before we even lived there - completely irrelevant, but obviously just to try and make us feel lucky ??? They also held back the entire deposit so we were under pressure to settle. That’s how they operate: overwhelm you with biased evidence, drag it out, and rely on the stress to make you cave. We got them down to £150 in the end because they knew SafeDeposits Scotland would never award them the full amount - but we only settled because we couldn’t afford to wait months for our own money back. Don’t let them get away with it. Take your own photos. Challenge them at SDS. They play the system and tenants pay the price.