Umega has truly earned my 5-star rating, and I owe a large part of that to the exceptional service I received from Ioni Ashford-Oelen. When I reached out to Umega letting Agency with concerns about my living situation as a Univeristy student, Ioni's prompt and reassuring responses were like a lifeline, instantly relieving my stress. Her compassionate approach in addressing my inquiries and anxieties made me feel heard and supported every step of the way. Ioni's proactive communication was invaluable, keeping me updated on the tenancy swap process that was carried out and ensuring I was never left in the dark. Thanks to her dedication, patience and professionalism, what could have been a daunting ordeal turned out to be a surprisingly smooth transition. I am immensely grateful to Ioni for her unwavering support and for going above and beyond to make sure everything went smoothly. Umega is very fortunate to have someone as dedicated and capable as her on their team.