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Umega Lettings - Edinburgh

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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
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1.00 /5

Awful maintenance and response team. The flat I'm renting is nearly a grand a month. There was a mouse problem which took weeks to fix, I found mouse droppings in many places. The boiler was leaking gas and I had to call the emergency services. The TV went off with a bang, which was compensated relatively quick. Now the bed has been broken for over 2 months since I reported the problem and is still not fixed. The cistern also takes forever to fill up and have no response from the team after a week. Is the team ran by Uni students??? Just not very professional at all. Edit: It has been a month since I have written the review, I'm still waiting for a new bed, I have written to the department manager and have received nothing for two weeks, this is beyond a joke.

review by Henry

Reply from agent

Hi Henry, thank you for your feedback and we're so sorry things have not been straightforward and so much has gone wrong. I've looked into the situation and understand we took on your property from another agent with a number of outstanding issues. While we're only as strong as our contractors I understand that it took way longer than we both would have wanted for the pest control (mice) and plumber (cistern) to attend. We're implementing new software which will help stop things like this slipping through the cracks, once we've instructed contractors. I also understand the bed is under warranty so the landlord is on the case with this - it's frustrating how long these things can take sometimes. Your relationship manager will be in touch to arrange to visit and discuss anything outstanding and any other feedback you have. Thanks again and so sorry things have dragged on....