Lewis, Many thanks for your feedback and I am sorry you are so disappointed with our service. I have looked into the situation and understand you reported the loose window to us so we sent a contractor round to quote (who then recommended replacing all windows in the property). The landlord agreed to purchase new windows but asked for c 2 windows to get funds together to pay for these windows. We gave our contractor the go-ahead and they began constructing the windows (as the property is within a conservation area the windows took 2 weeks to build). I understand your tenancy runs till April 2015 however you wished to vacate early due to personal reasons so we secured a replacement tenant to let you out your tenancy early (we did not charge a marketing fee to you even though we spent time conducting viewings/money spent advertising online). Based on the above explanation we do feel rather aggrieved and somewhat surprised with your 1-star rating! If you would like me to address any other concerns you have, please email info@umega.co.uk and I will look into these urgently). Thanks