0 Stars Umega POD2 Team. For an "award-winning" agency, I was not left with award-winning levels of satisfaction nor service. This was my first dealing with any letting agency, and the whole experience has left me thoroughly unimpressed. I found them unprofessional, incompetent, and unpunctual for a business that deals with time-sensitivity. They did not acknowledge ANY of my concerns raised on multiple occasions. The main agent I was dealing with, had been called for Jury Duty (a planned absence), and any emails/queries were not picked up thus causing unnecessary delays. The whole process was lengthy, and the closer we came to the original move in date was just causing me unnecessary stress, and left me worrying whether I'd have a home at the end of my current lease. Due to the overall experience so far, it gave me pause for concern for any future matters that may arise within the flat where this agency/team would need to be involved. I withdrew my application yesterday (24th Jan) via email. I notified the tenants in the flat share immediately afterwards. It was only after this that they tried to scramble to rectify their errors, and tried to get me to move forward with the process still. Originally meant to move in tomorrow (26th Jan) but had asked to alter this to 31st/1st Jan/Feb (which was only fully confirmed AFTER I forfeited the room), and they still had MORE stages to complete on their side. I received another email from them this morning after I had already withdrew my application, stating the following, which I just find insulting: "As we haven't heard back from you we will not be progressing any further with your application. Thank you for all your patience with this, appreciate it wasn't the smoothest of rides!"