I have been a customer of Umega for 2 years as a landlord. I have now left this agency due to the shocking treatment I have received in the last 2 months. As a very busy person I relied on them to provide me with reasonable quotes for work that needed to be done in my flat. I received a quote for over 3k to have some screed and laminate put down in a very small area. When I questioned this I was basically told it was either pay that or go elsewhere. I had to take time out to go and source a joiner who did it all for less than £300. What upset me the most was I was told that my flat was dangerous and the floor was going to collapse. I had sleepless nights over this damaging misinformation which was confirmed to me was absolute nonsense. When I informed them of my dissatisfaction and I was leaving they really didn't care, the customer service I have received has been very unfriendly. I also got in touch with one of the directors, and to this day he has ignored me. So much for their jolly facade! I have also tried calling them and no one is answering my calls. To top off this unfortunate experience, my flat has been left filthy. I have asked them why it hasn't been cleaned and handed back to me in the clean state I handed it over to them and they have told me it has been cleaned. It hasn't. The contractor they use is either confused or not very good at cleaning! This is just another mess of theirs I need to sort out. If you are a landlord looking for an agency to manage your property, I certainly wouldn't recommend them. If you are reliant on them to source tradesmen (i.e. your not based in Edinburgh) for you you could be in a situation where you would have pay 3k + for a bit of laminate flooring!