Update. got the explanation from Umega and they explained what happened to the delay. The review before is a little fierce. I think Umega do care about the client and willing to communicate. So I will still recommend Umega to person who look for a caring agent. ----------------------------------------------------- I enquiry about the quote of my flat letting. After 4 days, there is someone reply to me finally. Then after the evaluation day, the agent did not reply to me about the viewing result even I ask them positively. This disappointed me a little bit.