I had a terrible experience with this letting agency.When I joined the property, the manager mentioned that they are planning to change the carpet as it was old and there was a big cut on one side.I kept chasing them for a couple of weeks and it never happened .Again there was a lot of unwanted stuff in the store room and told them to clear it off, I kept chasing for a couple of months but it never happened .Suddenly one day ( In the month of November) the boiler stopped working and there was no hot water and heating facilities in the flat. I immediately turn up and mentioned about the issues in the flat, there was no immediate action and I kept chasing them to fix the problem. I clearly mentioned that how we (including a 11months old baby) were suffering without the hot water and heaters in the freezing cold winter. Worst part from their side is they were least bothered about us and we’re NOT given any temporary heaters.Finally, they took about 7days to fix the issue.