I am absolutely furious with Umega Lettings. Not only have I been waiting since October for my back gate to be fixed, I have been waiting 10 days to get my back door fixed. I live as a single parent with 3 young kids and not having access through my back door for this long is completely unacceptable. Contractors were supposed to come today (!!!!!!) to fix the back door and they haven't been. I tried to open the door which i thought had been fixed, so it is now hanging off its hinges again. I have called the emergency number only to be told there's nothing they can do as it was a planned maintenance appointment and not a new job. HOW CAN THIS BE ACCEPTABLE? The back of my home is now COMPLETELY insecure and there's nothing anyone can do? This is absolutely ludicrous! I have tried corresponding with Umega Lettings via email prior to today, to try to get things sped up and what a surprise, no response. Thank you so much for leaving my children and completely vulnerable.