Unprofessional. Dirty apartment when moved in - fully cleaned on move out. Audacity to charge agency cleaning fee upon move out. I know for certain that whoever moves in next will be receiving an apartment the way we left it without cleaning. They know to charge an amount proportionately low enough so people won’t dispute it. We have not the time to go through this for such a low amount (Approx. £130 out of £2400 or so). If you dispute, you must wait at least a month for the appeal. It’s clear they boost their profits by doing this and know that they can get away with it. They also messed up our move our date so we’ve been waiting longer than we should’ve to get our deposit back from Safe Deposit Scotland. Choose another agent or be prepared to wait lengthy times for everything. Won’t go with Umega again.