Umega seemed good at first, but things quickly took a turn. If you have the option, please, please avoid renting with this company. They put our health at risk and never respond to correspondance. Firstly, the landlord had taped up a pipe under our sink with duct tape. When this inevitably broke and flooded our entire kitchen one weeknight evening, Umega responded relatively fast - though to this day have not fixed the moving floorboards caused by the leak. The first major problem came when a sink was broken in the bathroom. Umega took a month to replace this sink - the only sink in our bathroom - which meant we had to go to the kitchen to wash our hands. This is obviously a hygiene hazard and there is no reason why a sink should have taken over a month for replacement. Next our toilet broke, again no help from Umega with an extremely long wait for replacement. Let me restate this: we only had one toilet so had no toilet for weeks on end and no way to flush, you can imagine how awful that was. Then lo and behold, our boiler broke. Not only did this break but also our back up water heater. This meant we had no hot water - no showers etc for almost an entire month in December - one of the coldest months of the year. Until I chased up Umega multiple times they didn't even offer us electric heaters or alternative methods to shower. Because of the dangerous and unsanitary conditions of the flat, we went away for a week - during which Umega was supposed to fix our toilet and hot water. (By this point we hadn't had hot water for two weeks). We come back to a cold flat and guess what? Still no hot water. We then had to have our flat pulled apart for a whole day - especially disruptive as we both work from home, in which a lot of woodwork was damaged. Since then, I have been falsely harassed by Scottish Power for a bill which doesn't belong to me. Umega has been 'trying' to fix this despite ignoring my emails and leaving me to face potential legal action over a bill that is not even for my flat. If you are considering renting with them, please save yourself the hassle and avoid them. They have honestly ruined my mental health and they are not worth working with, even if their properties look good on the surface. I will be looking into legal action now that our tenancy is coming to an end with them.