Absolutely no surprises here that all of the five star reviews are from landlords and all the lower reviews are from tenants. If you’re a tenant do not go with Umega if you can possibly avoid it. I know it’s hard to get a flat at the moment and most letting agents have a bad reputation among tenants, but trust me, you deserve better than this. They are exceptionally bad. I’m currently in an ongoing dispute with Umega over a cleaning fee which among other things they are deducting from my deposit and dear god... where on earth is the common sense at Umega? Having cleaned the property myself before moving out I was aware that it wasn’t completely spotless but £168 for a 40 square metre flat is absolute robbery. They’re claiming that it took 7 hours to get it up to the standard that they wanted. That’s over 10 minutes per square metre of the property. I have also seen looking at some of the other reviews here that I am not the only person they have done this to. And they respond to me with rudeness and say that it’s fair and a reasonable 7 hour job providing no time breakdown of normal cleaning tasks and how long it took to complete the deep cleaning as if this is not a totally understandable and normal thing to ask after receiving a bill that high. They also initially wanted to charge me with the hallway lampshade being in a cupboard and not being on the light and they also wanted to charge me for a mirror but I got a reduction on those because they couldn’t produce a receipt for the mirror and they probably realised that the lampshade charge is really really dumb but they acted as if they were really going out of their way for those two things so.. thanks I guess? I’m exhausted after dealing with Umega, their rudeness that they have given me in this dispute process (if I’m not fobbed off by them entirely), and their stupid passive aggressive emojis that they leave at the end of all their emails as part of their corporate strategy to be as annoying as possible in the process. I graciously await my “I’m sorry you feel that way” or something else a bad boyfriend would say type response to this review that they have responded to all the other negative reviews with.