Having heard so many positive reviews of Umega, I decided to look for a rental flat with them. After being offered a flat, loads of technical issues came along the way due to the varying policies of other letting agencies, almost resulting in the withdrawal of the offer. After informing the negotiating team about my sticky situation, I expected a complete withdrawal of my application. However, to my disbelief, they went above and beyond to negotiate with the landlord to secure the flat my partner, and I wanted! I am incredibly grateful to the team for all their hard work and for making the entire process feel more personal than just another "client", especially to Rebecca Fenwick, who constantly reassured me throughout the process and went beyond her duty to help us secure the flat. I 110% would recommend Umega if you are looking for an agency that is personal, responsive and trustable. The overall experience was better than expected from start to end!