Hi Miranda, thanks for taking the time to leave a 5-star review and sharing your feedback. We’re sorry to hear that the start of your tenancy didn’t run as smoothly as it should have, and we appreciate you highlighting the issues around the initial handover and communication. That said, we’re delighted to hear about your positive experience with Fraser. We’ll be sure to pass on your kind words, it’s great to know his professionalism, thorough inspections, and fair approach made a real difference, particularly given your experience renting in Edinburgh. We’re also pleased that the check-out process went smoothly. Best wishes, Rettie Edinburgh Lettings