I had an excellent experience with this letting agency. They are very professional, easy to deal with, and incredibly fast in their responses. There were no complications at all from viewing the flat to receiving the keys. They even provided me with a welcome box that included discounts for furniture, which was a nice touch. Communication with the landlord through the agency has also been smooth and very convenient. A special thanks to (Meriel) for her kindness and great support. To be completely honest, the only thing that I found slightly uncomfortable is the inspection every four months. I fully understand it is their right, but it can create a bit of unnecessary tension between the tenant and the landlord. I hope this could be reconsidered in the future. Overall, this is the best agency I have dealt with so far, and I truly appreciate their service