Very bad service, I moved into a flat with Northwood recently, the flat has a prepayment electricity meter but I was not given a key to use for the top up or any details about how to do that, we were told the tenant shop would contact us and that we didn’t have to do anything regarding utility or council tax, the tenant shop was absolutely useless and stalled us for a week, by that time the electricity meter ran out and I had to find out what company I was this, after contacting them turns out I had to travel an hour by bus to get a key in order to be able to top up my meter. I was also disppointed with the cleaning of the apartment as it was clearly hand cleaned and had dusty surfaces all over. Connecting my broadband was another issue as the apartment had no outlet but just a wire sticking out of the wall, did I get any help from Northwood regarding my utilities, council bill or broadband? Of course not, the only thing this agent did was set up my rent payment, deposit and hand me over the keys. Even when I had plumbing issues in the kitchen and bathroom they took forever to respond and I still haven’t gotten anything repaired. Extremely disappointing service, and having just moved from a flat with Murray & Currie I can FEEL the downgrade.