When money is involved they'll be straight on it but when you need a repair, don't hold your breath. As my tenancy period was due to expire in 2 months time, they would constantly contact me asking if I wanted an extra period. After the non-stop calls I confirmed I would. Fair enough I should have notified but I was hoping to move out, but couldn't find alternative accommodation. However, in the last month or two, I've had two problems with my flat. Water pipe burst and broken fridge. All they did with water pipe burst was take a few photos and broken fridge still has yet to be fixed after 6 days. Very poor service, unless your money is involved. Very dissatisfied given every rent payment has always been on time.