Dear Rimah, thank you for taking the time to leave a review. I am responding to your issues now that the Dispute process that you started has taken its natural course. I am truly sorry that you feel this has been a bad experience for you. The instance of us entering your flat, was as you know part of the routine inspection process we have in place and we were able to demonstrate to your husband when he visited us on that day, we had in fact informed you of the visit and for some reason that did not reach you. Regarding the move out process, we had asked you to be present with 2 months notice of the date and time and you chose not to do this. Had you been there, we would have been able to point out the areas that required further cleaning. The photographs that were sent to you with someone pointing at the areas of concern are in line with the guidelines from the Deposit Protection scheme and are simply intended to show the areas. It is misleading of you to suggest they are anything other than that. The property was as you know a NEW flat and you were the first people to occupy it. All we were asking was for you to leave the property in the same condition that you occupied it in. You failed to do this and burnt the carpet, this is not wear and tear and has to be rectified. To suggest that this is in some way racially motivated is something we can not accept and I am comfortable with our actions. As you chose to go through the independent adjudication and the fact that the adjudicator agreed with us and awarded us the full amount claimed further underlines our actions. As earlier mentioned I am sorry that you feel we have not been fair but I think we have acted in good faith and the adjudicator appears to have agreed with this. Regards Hugh Logan