Terrible experience as the other tenants rating 1 star. Here're some anecdotes we had with them: - Prior to us leaving the flat, they suggested a cleaning company that was meant to be the same that cleaned our flat before our tenancy. Turned out the lady has never been in our flat before, so we asked again for the real one. Turned out the second was ~£150 cheaper. - Dump issues all over the flat (floors, skirting, walls) were referred to lack of ventilation from our side, until they finally decided to fix it. - Dump contractors shared keys with the painting contractor accessing our flat without notice. Thought we we're being robbed! - Boiler was not working properly since day 1, but all our requests for fixing it were denied until it exploded. Installation date: 1997. .... Our tenancy lasted exactly 2 years, and we still rage when remembering one year after. A general arrogant attitude and despise for the tenant is all you'll get from them. AVOID at all cost. Alex