Absolutely horrible agency. I got conflicting information multiple times one what forms needed filling out and overall their application process was poorly explained. When I turned up for my viewing (which had a set time) many other people for different times were queuing outside. There was no organization in selecting who would view the property next so I don't know why they even had us book times. So everyone just had to wait around untill we got our shot and just put all our plans for the day on hold while waited for them.