I have taken time to look into the timeline of your application. When you initially requested an application we were experiencing IT issues. You followed up the following morning at which point one of our team shared an application form along with a video of the property by e-mail. You were quick to respond with a completed application form and we acknowledged that this had been received and shared with the owner of the property. Unfortunately the owner had a number of applications to consider and asked us to proceed with a stronger applicant. I can see from e-mail correspondence that we have provided you with as much detail as we can regarding their decision process. I am sorry you were unsuccessful in securing this let, however having reviewed the circumstances I do not agree that the team were 'inept' and I have found you were offered a fair opportunity of securing the property.