Absolutely disgraceful company. I've rented for the past 8 years and in all my experience of reasonable and difficult letting agents, Northwood UK is by far the worst. Where to start? -As not all the tenants are UK Citizens, we were charged double the standard deposit. -A handyman was given the keys and entered the property without notification from Northwood UK. So my partner came home alone to find things moved and thought the place had been robbed. -We were charged 50 pounds because the outside of the windows had not been cleaned. This is absurd given the state of the flat when we rented it, but as we didn't have photographs to prove otherwise, we has this deducted from our deposit. When I asked for the third time for the receipt, Claire simply re-sent another image of the 'dirty' windows, without any accompanying text. I expect this sort of petty behaviour from a teenager, not someone who is supposedly a 'professional'. -After our lease ended on the agreed date, Northwood attempted to charge us 78 pounds because the flat was not filled for three days after our lease ended. They had 7 weeks notice to fill the flat, and were attempting to charge us for their own inability to find a suitable tenant! -We were told we HAD TO take out insurance for the furnished property (with the expectation that we would use the company they supplied the details of). Surely the landlord is required to insure their own belongings? It certainly sounds like Northwood will be making money from unsuspecting tenants through referral money for a service that is not compulsory. My tips for dealing with Northwood Edinburgh if you are already unlucky enough to hold a lease with them and have any problems with return of your deposit: -Clean outside of windows and take photos after you've cleaned them. -Check the tenancy agreement for details stating they can claim (whatever price they want) to have things such as the above addressed. -Take them to the Property Ombudsman. -Take your grievances to their Director. -Leave reviews here and on alltenants. My tips if you're looking at renting from Northwood UK. -Don't. ##Update. By contrast we have just finished a tenancy of 18 months with DJ Alexander. They have been nothing but helpful through the entire process and I have zero complaints about them. Find a house with them if you can! Brilliant for tenants and landlords alike!