Onlookers - please note that this is a FAKE review submitted maliciously by either a business competitor or by a member of the public attempting to undermine our good reputation! Here is our original reply sent to "Stephanie Demarco" three months ago: Hello "Stephanie Demarco", We are disappointed to note your 1 star rating of Neilsons on two of our Google business locations as we regard client services as being of paramount importance. We researched our client database and found no client by the name of Stephanie Demarco therefore please update your review with your real name and details on the nature of the service we provided to you to enable us to investigate your review. Should you fail to provide these vital details we would have to conclude that based on the information provided that your review is in fact unfounded and submitted maliciously by either a business competitor or by a member of the public attempting to undermine our good reputation. We look forward to hearing back from you as soon as possible. Neilsons