I recently instructed Neilsons to act for me while purchasing a flat. I came to them after becoming frustrated with a different firm. It was a particularly tricky situation as I instructed them to make an offer just before the country went into lockdown so surveyors couldn't carry out valuations. The first solicitor I dealt with was furloughed and my case was handed to a different solicitor. Despite all these difficulties, both solicitors I dealt with at Neilsons were professional, warm, customer-focused and very calm and pragmatic. They helped me think through my decisions and carried out my instructions in a very timely manner. I couldn't be happier with the service I received and would recommend them and use them again myself. I would particularly like to thank Anthea and Aidan, my solicitors for all their help and support.PositiveResponsiveness, Quality, Professionalism, Value