Very bad experience

A very bad experience. I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime. All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould. I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent. An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord. From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way. My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.