Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage. We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health. We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets. I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.