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FW Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Global 4 is one of the worst companies I have ever dealt with. I had a free phone number with them, and for the last 3 months at the beginning of this year I found out it was not working. They got me in to a different plan for 7 years and said I would be refunded 100% for the 3 months the number did not work, I never got the refund I phoned them so many times, people said they would ring me back and never did, Passing me on to different people over weeks and weeks with no luck. But what you must be careful about with this company is that they will add somthing to your bill, and instead of asking would like this product, they just put it in your bill and it is up to you how to find how to cancel it, I only give one star and that was for a lady called Kath who did her best to help but without any look because the rest of the staff was totally useless.

Reply from agent

Thank you for sharing your feedback, Geoff. We are very sorry to hear about the experience you've described, particularly in relation to the outstanding refund and the difficulty in getting a resolution, this is not the level of service we strive to provide, and we understand your frustration. We would very much like the opportunity to investigate this matter properly and put it right. Please could you email us with further details at feedback@global4.co.uk, so that we can look into this for you as a priority.

Contact details
Sales Phone:

0330 043 0472

Lettings Phone:

0330 043 0472

Lettings Email:

tim@fwestateagents.com

Opening hours

Unknown

Address

13a High Street, Edenbridge Ashford Rye, TN8 5BW, UK, TN8

About

FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.

Our team

Tim Foulkes

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available