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FW Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

FLATFAIR IS A TOTAL RIPOFF. I moved into my flat and it was not inhabitable. I had it totally redecorated at my own expense and when I vacated it was in 100% better condition than when I moved into. They then had the cheek to bill me £160 for cleaning. They are a disgusting company which myself and my company will not use again. WARNING. If you use them be prepared for a bill when you vacate as they are money grabbing thieves.

Reply from agent

Hi James, Thank you for your feedback. It's important to note that flatfair is a neutral party facilitating a process for tenants to negotiate end of tenancy charges with their landlord and these charges are brought forward by the landlord, not flatfair. The landlord has brought forward a £165 charge for cleaning. Tenants are required to restore cleanliness to same standard as at the start of the tenancy and the key evidence as to the condition of cleanliness at the tenancy start, is the check-in report which was signed by all relevant parties. As there was no agreement on the charges, the case was settled by adjudication. The adjudicator examined the photos and commentary in the check-in report as well as doing the same for the check-out report with the conclusion that there was a deterioration in cleanliness. The final award to the landlord of £60 reflected that the deterioration was not significant enough to justify the original £165 and this has been detailed in the adjudication report which was sent to all parties involved. I hope the above is understandable, if you do have any further questions you can reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations

Contact details
Sales Phone:

0330 043 0472

Lettings Phone:

0330 043 0472

Lettings Email:

tim@fwestateagents.com

Opening hours

Unknown

Address

13a High Street, Edenbridge Ashford Rye, TN8 5BW, UK, TN8

About

FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.

Our team

Tim Foulkes

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available