Hi Gregg, Thanks for your feedback, we're sorry to hear that you weren't satisifed with the outcome of your case. Please note that the tenant chose our deposit alternative service so no deposit was in place. I've reviewed the adjudication outcome for your case, including the adjudication report, tenancy agreement, email/WhatsApp correspondence, photographs, and the supporting cost evidence provided. Following the review, I found no errors in fact, law, or process. The rent claim was partially awarded (£250) because a rent statement/ledger wasn’t provided to evidence the full amount claimed after the tenancy ended; the only figure clearly supported on the balance of probabilities was the tenant’s £250 offer acknowledging partial liability. The remaining cleaning/dilapidations, gardening/waste removal, and carpet cleaning claims were not awarded due to a lack of independent baseline evidence (e.g., signed/independent check-in and check-out reports and/or clearly dated, verifiable documentation) to demonstrate the property condition at the start and end of the tenancy and to distinguish damage from fair wear and tear. I know that this was not the outcome you were looking for, but adjudicators must apply consistent evidential standards and can only award amounts that are properly substantiated. If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations